9 docs tagged with "conversations"

Support ticket management, snoozing, message status, and notifications

Real-time team messaging, direct messaging, channels, support inbox, and multi-channel communication (SMS, Email)

Transactional email delivery with variable replacement, attachments, and conversation integration

Health check to create missing support messages from communication logs

Support ticket and help desk conversation notifications

Track SMS/Email message delivery status for support conversations

Send real-time notifications to support agents for incoming messages

Automatic unsnoozing of support conversation rooms at scheduled times

Real-time event emission for messages and conversations