Conversations & Support Processing
Support ticket management, snoozing, message status, and notifications
6 docs tagged with "support"
View all tagsSupport Communication Check Processing
Health check to create missing support messages from communication logs
Support Conversations Notifications
Support ticket and help desk conversation notifications
Support Message Status Processing
Track SMS/Email message delivery status for support conversations
Support Notification Processing
Send real-time notifications to support agents for incoming messages
Support Snooze Processing
Automatic unsnoozing of support conversation rooms at scheduled times